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Testimonials
"The difference between Billtrust and our previous billing service
is like night and day. Since switching to Billtrust, we’ve
had none of the problems we used to encounter. In addition, Billtrust’s
customer service is very responsive. We recently needed a change
to our scan line and they had the change made before our bank was
ready to test it!”
-Chuck Burkhardt, Director of Information Services, York
Newspaper Company, PA
"The cut over went very smoothly, as Billtrust’s project
manager was great. Renewals are arriving quickly and we’re
saving on postage with standard rate mail. We had our first e-payment
within eight days of the online billing site going live thanks to
the messaging on the bill. We’re very happy with the service.”
-Bill Macfarlane, Systems Director, New England Newspapers,
Inc., Massachusetts
"Everybody is pleased with the Billtrust service. The bill design
allowed us to do some things we couldn't do before. Our mail is arriving
two days faster than before. We haven't promoted the online billing
yet, but we're already getting subscribers using it. Our customer
service reps find CustomerCare very helpful and it lets me keep an
eye on everything.”
-Randy Siegel, Controller, Los Angeles
Newspaper Group CA
"The
implementation process was thorough, and the daily operations are
very easy and give good info. The CustomerCare site has very useful
reports. This company knows what they are doing!"
-Mike Ayers, SAP Projects Director, Powell Electronics,
Swedesboro, NJ
"EasyImport is one of the reasons our company chose to work with Billtrust.
It has helped our company quickly increase the percent of bills we send electronically
to over 35%. Many of our customers have opted out of receiving paper bills and
chose to get their invoicing data by email because of the ability to download
into their accounting system."
-Jeff Corrick, Vice President, Stoneway Electric Supply,
Spokane WA
"We love getting our invoices and statements by email with the downloadable
file. “I can access the data files from different places and it has
saved us countless hours of manual data entry."
-Patty Webb, Webb Electric, an electrical contractor client
of Stoneway Electric
"Billtrust has provided us with a cost-effective solution to our printed invoices and statements. Between the automated production of daily invoice runs, the CustomerCare portal, and the labor cost savings, we have been able to dramatically improve our customer service for A/R."
-Sandy Boomer, CIO, Plumbers Supply Company, Kentucky
"Billtrust
is a success story for Revere on how outsourcing of services should
work. The switch to Billtrust was simple and the return on investment
is demonstrable."
-Mike Prepelica, Director of IT, Revere Electrical Supply,
IL
"Using
Billtrust is simple; turn it over to them and watch your invoicing
and postage costs come down. We're now sending 45% of our bills
electronically, which saves us thousands of dollars. We've
been able to keep our DSO's down even in this economy, thanks
to the faster bill delivery we get through Billtrust."
-Mike Riley, President, Riley Sales, Inc., Pennsylvania
"We strive to deliver services that bring value to our customers. When
it comes to automating the billing process, Billtrust has helped
us accomplish this goal in an efficient and cost effective manner.
It has been a true partnership."
-Nicholas Velonis, Director of Technology & Human Resources,
Peabody Supply Company Inc., Massachusetts
"Our customers really like the electronic billing methods once they make
the switch. Many of our customers are doing it for the QuickBooks EasyImport
ability to upload the invoices into their own accounting system. We have found
that we spend less time reprinting and faxing invoices and statements over
to our customers each month and our customers love having the ability to get
the information they want, themselves."
-Kristina Kefalas, Credit and Collections Manager, Carrier
West/Lohmiller & Co., Denver, CO
"I am delighted to report that Billtrust has met every expectation from implementation to production and continuing customer support. We have benefited by the elimination of equipment lease costs, reduction in expenses for paper goods and postage, and more efficient and productive use of staff. Billtrust services allow us to manage our company better with real dollar savings and improved customer service. It is truly a win, win for all!"
-Susan D. Ferraro, Secretary-Treasurer, Allied Refrigeration Inc., CA
"Outsourcing
the delivery of our invoices and statements using Billtrust was one
of the best decisions our company made in 2007. The entire process,
start to finish, was completed in about 4½ weeks including a complete
invoice and statement redesign. Our documents now take on that sharp
professionally printed look and are delivered to our customers in
a very timely manner. With the savings we are realizing, we should
have made the move to Billtrust years ago!"
-Pete Huddleston, MIS Director, The Corken Steel Products
Company, Kentucky
"We are very satisfied with Billtrust's Service. Our credit department and the mail room staff are very happy they no longer have to deal with the hassle of printing and mailing our customers' bills. It has made their lives much easier. This is one of the technology projects we implemented that has made a significant difference in our operations. We love Billtrust!"
-Donna Thickpenny, Office Manager, Advance Electrical Supply
Co., Il
"We
recently moved from another outsource billing company to Billtrust.
The transition went smoothly and not only are we saving more money,
but we are getting a wider variety of services and functionality
than we had with our old vendor. We especially like the Customer
Care & Invoice Gateway web tools."
-George Crowley, IT Director, The Gemaire Group, FL
"We are constantly reviewing our processes to identify cost saving opportunities. Billtrust's Bullpenning has saved us hard dollars by combining low dollar invoices into a weekly mailer. With the rising cost of postage this has become more important to us than ever."
-Andy Waring, CFO, Stuart Irby, Mississippi
"Billtrust's
email billing has been well-received by our clients. Their marketing
ideas helped us triple the percentage of bills sent electronically
in 2007, from 10% in January to 30% at the end of the year. Next
year, our goal is to reach 50%."
-Tom Nham, Controller, VAMAC, Virginia
"Billtrust is fast to respond, tight with costs and able to accommodate us
without jumping through hoops. We're sticking with this vendor."
-Kevin McConnell, Publisher, Ukiah Daily Journal, Ukiah,
California
"Billtrust doesn't just offer a 'best in class' paper billing solution that saves us time and money; they offer us a terrific set of services that meet all our billing needs. They see the big picture and are always looking to the future. Billtrust is addressing our needs today and our customers are thrilled with the service, but they are also looking to the future with their electronic billing options. We have already had an excellent response from our customers to their e-billing services (fax, e-mail, web delivery and online payments)."
-Andrea Noonan, Financial Analyst, Nielsen Bainbridge, New Jersey
"Billtrust
has freed up a lot of our back-office resources to focus on other
ways to improve efficiency. We took the person who did this and re-assigned
them to a paperless office project, so they are now scanning Accounts
Payable invoices."
-Brady Sweitzer, Controller, L. Fishman & Son, Inc.,
Maryland
"Using Billtrust has freed up the person who used to fold and stuff statements all day long. Now they can do the credit and AR work that we hired them to do. It's saved us a ton of time every month."
-Ken Sprenger, Controller, Herrman Lumber Company, Missouri
"We've seen tremendous growth in our email billing with Billtrust. Some days Billtrust is emailing more pages than it is mailing. Clients are very happy with the quick delivery."
-Roger Steinbach, MIS Director, Springfield Electric, IL
"You
guys are top notch! Your company has made our EOM billing a total
breeze! "
-B.R. O'Halloran, General Manager, McGowan Water Conditioning
Inc., Minnesota
"If I don't have to spend time thinking about billing then that is a good thing and it means Billtrust is doing a good job. Since we got started with Billtrust - I haven't ever had to think about billing."
-Keneth Bogush, President, Wallington Plumbing & Heating Supply, New Jersey
"I
wish we could solve problems in other areas of our business with
solutions like Billtrust. We no longer worry about getting bills
into the mail and Billtrust does it better than we can do it internally.
More customers than we thought have converted to electronic billing
and have made comments about how much they like getting their bills
in real-time. I thought we didn't have very electronic-savvy customers,
but they are surprising me."
-Bruce Lipien, General Manager, DBC Irrigation Supply, Colorado
"We
are thrilled with the quick e-Adoption results we achieved. Harry
Cooper grew +14.8 points in a month by implementing best practices.
Billtrust helped get us started and provided reports and tools to
keep us on track."
-Larry McMullin, Corporate Controller, Harry Cooper Supply,
Missouri
"We
like the ease with which we can transmit Billtrust hundreds of invoices
in a day and let them take care of everything. We no longer have
to drive to the post office in the winter, or deal with our mailing
machine breaking for three days or worry about whether there is enough
postage in the meter. Billtrust helped us reduce accounting staff
by one person while our business grew."
-Bill Dupuis, CFO, East Coast Tile, Ludlow MA
"Our customers really like the new invoice format. It's much cleaner and includes a watermark that we couldn't print ourselves. They love the email billing and being able to go online to see their bills anytime. My goal was to have 50% of our bills sent electronically - we reached 53% in just the first ten months. Billtrust has been a win-win for our customers and for us."
-Brady Sweitzer, Controller, L. Fishman & Son, Inc., Maryland
"From
a financial viewpoint, what I used to pay in postage is what I now
pay to Billtrust. I save the costs of the pre-printed forms and envelopes.
I also gain additional capabilities in emailing and faxing bills
and easy access to reprints from CustomerCare. Before Billtrust,
when a customer wanted a reprint we had to load up the forms, print
out the invoice, then fax it to the customer. Now we just find the
invoice in CustomerCare and click on email or fax."
-Shane Grivna, VP and CFO, Russell Belden Electric, Missouri
"As
CIO, I have been involved with many transitions. I was impressed
with how well this transition went. Everything Billtrust said they
were going to do, they did. Doing billing in house is just one of
those things I never want to go back to."
- Barry Carden, CIO of Mayer Electric, Alabama
"Our
customers love Billtrust e-mail billing! Even the customers that
we had to work the hardest to get to try it love it. They got their
invoices much faster and it is identical to the printed copy."
- Ray Miller, Credit Manager, Granite City Electric, Massachusetts
"Billtrust
taught us how to receive our money quicker, save money, and create
invoices that are so much easier to read."
- Dan Wallach, CFO, 84 Lumber, Pennsylvania
"The entire Billtrust implementation process has been amazing. Billtrust
has been extremely flexible to work with, and has continually maintained
a positive attitude and exercised lots of patience."
- Melissa Seader, Customer Service Manager,
IDEXX Laboratories, Inc., Maine
"It used to take us one full day with eight people in the office
to get our statements out. We especially like the statement format
that Billtrust designed with us. It gives us much more room for
messages - and we've seen results already from customers reading
those messages. I highly recommend Billtrust's service."
- Michelle Saxman, Accounting Manager, Shenandoah
Valley Water, Virginia
"We needed a cost effective outsourced billing service with flexible capabilities, and Billtrust delivered a highly reliable solution. Billtrust has helped Erie Materials eliminate forty hours per month that staff spent preparing customer bills, and has reduced the company's billing related costs by over 20 percent."
- Rose Townsend, Director of Information Systems,
Erie Materials, New York
"Billtrust has been superb. We don't have to spend four hours a week sending out invoices and even more time at the end of month with statements. I avoid having to buy any expensive machinery. It's saved us hard dollars. But just as important, I have one less distraction by letting Billtrust do all the work. Using Billtrust is a no-brainer."
- Jeff Carroll, CFO, Johnstone Supply, Houston,
Texas
"We really like Billtrust. We are saving a lot of time and were able to reduce
our office staff by one person due to no longer printing, stuffing and mailing
bills. Our invoices look wonderful through Billtrust compared to anything we
could do here."
- Meredith McArthur, Director of Finance,
Mid-State Supply
"We were considering adding an extra person to handle our growing billing volume. Now with Billtrust we avoided making that additional hire, saving us thousands of dollars this year alone. We love the redesigned invoice that Billtrust did for us; it's clearer and easier for our clients to understand."
- Renee Keene, Office Manager, Rampart Supply,
Colorado
"Customers say they are getting their invoices in a more timely fashion and they like the enhanced layout that Billtrust designed for us. We're very happy with the service."
- Belinda Ellenburg, Systems Coordinator, Eastern
Industrial Supplies, Inc., South Carolina
"CompleteBilling has reduced our billing costs and allowed us to redirect manpower to our core business. Our customers now receive a more professional and easier to understand invoice, which reinforces our corporate image, eliminates customer confusion, and reduces unnecessary customer service calls."
- Rod Sanders, IT Director, Consolidated Supply,
Oregon
"Our move to Billtrust would be a big win even if we didn't save on postage. But since their process does save postage it has been a very big win!"
- Jim Hoffman, VP of Operations, Schaedler
Yesco Dist. Inc., Pennsylvania
"We're very happy to have Billtrust handle our billing. It simplifies our life, especially at month-end when statements used to interfere with the closing process. Now closing the month is a breeze and there are lots of happy faces here. I set myself up as a customer to see what my customers receive; the bills look professional and they get here quickly."
- David Jones, Owner, Snow & Jones, Massachusetts
"Billing with Billtrust is so convenient. It's turned an all day affair into something that takes less than half an hour each month. There's no overtime and no envelope stuffing at home. I also love using CustomerCare to quickly email a client an exact copy of their bill if they can't find it."
- B.R. Halloran, Office Manager, McGowan Water
Conditioning, Minnesota
"Billing had truly become a headache for us and I knew something had to change.
At first I was not comfortable with turning the billing to a third party. However,
the more I spoke with Billtrust the more convinced I became that this was a way
for us to save costs and simplify things in the office. With Billtrust, the transition
was easier than I expected and the savings in time and money were considerable."
- Colin Perry, President, Rampart Supply,
and WIT Vice President
"Customers have responded favorably to our Billtrust bills. Easy to understand, and with a return envelope, our customer's payments have been returned faster."
- Kirk Crump, General Manager, Culligan Tri
Cities, Tennessee |
